Dear Vodafone,
If this message reaches you, please do read (at least)!
I have no problem whatsoever when you come up with nice value-added services or the creative ad campaigns to sell them! Even when you call me to sell some of those products! However, your focus should be on improving stability of the basic voice and data connection – at least in the state of Karnataka, where you claim to be the #1 mobile service company!
With one of your mobile towers visible from my window (<500 mtrs.), there is not a single outgoing or incoming call on my number in last 15 days that is not dropped in the middle. The 3G connection that you sold me sometime back with an up time SLA of 99.9%, does not work at my home or in my office, the two locations where I spend almost 90% of my time! Today, when I called your customer support (thankfully they answered it this time after 7 – 8 attempts), your executive was honest and accepted that the said 3G connection does not work in your own customer support center in Whitefield (which as per the political map of India is very much part of Karnataka, where you hold #1 position).
I have sent similar messages to you in last 15 days through email, customer support and talking to your corporate sales representatives, which you conveniently ignored!
In this time of MNP, where your sales executive is ready to travel 50 kilometers to sell a new connection, you need to do better with your existing customers! While others are no better probably, they don’t at least claim to be #1 in the state with a quality as bad as yours!
Disrespectfully,
An existing customer (probably not for long)
KMSQUANT 